![]() While my personal bankers have always treated me wonderfully the treatment I received caused me to hate Chase Bank with a passion. What bastards! They left me stranded without any access to my own funds and then treated me like crap on top of it! I was persistent in calling until the supervisor who blocked me actually took my call and after much stress and arguing later finally unblocked my debit card. I had to helplessly call back multiple times and by the time I reached another Chase Rep I was furious and she went on to hang up and inform me that I would no longer be allowed to utilize their phone center and would only be allowed to email them my questions. Even then the Chase Rep went on to deactivate my card causing tremendous anger and frustration to me. As it turned out, the “suspicious activity” was a mere Walmart purchase. I informed him that I was traveling away from home without cash and that I certainly did not need him to deactivate my card, in fact I made it clear, in no uncertain terms that I did not want my card deactivated. I then received a call from Chase Bank and the arrogant young man indicated that there was suspicious activity on my account and that he would be deactivating my card. A few months ago I was traveling out of town and purchased some clothing from a Walmart other than my home town. The experience was good, but did you feel the same way when communicating with Chase customer service? Feel free to let us know in the comments below.Īs a Chase Customer for many years, I cannot tell you what a horrible experience it has been for me. The representative provided the information, as well as directed us to the website for further assistance. We simply asked the locations of Chase in our local area. ![]() Due to privacy laws, the representative was not able to provide specific details of accounts. When we spoke with the agent, she was friendly and professional. ![]() We endured the automated system for less than 1 minute and subsequently pressed 0 to speak with a customer service representative. Our ExperienceĬontacting Chase was rather easy. If you do not have an account you can use the general customer service email form. There is a secure customer service email form that Chase Bank customers can use if they log in to your account. You can also contact Chase on Twitter Customer Service Email That means the information is safe and customers can feel comfortable asking banking questions without information being accessible from anywhere by anyone. National Bank By Mail – Physical DeliveriesĬhase’s official website at is a secure site, so the information shared in your account and via the email form is secure. We’ve listed the two mailing addresses for the personal banking side of Chase Bank. Most of the consumer lines are open 24 hours a day 7 days a week. Consumer Banking (Current Accounts): 1-80Ĭustomer service hours for each of these lines are different.The agents that answer your calls are not in the physical bank. There is a good chance that Chase Bank operates more than one customer service call center. We tested the main customer service line and reviewed that service. Phone Contact NumbersĬheck this list for the department you’re looking to contact. The general contact form is the same for all banking inquiries. We’ve listed all the major phone numbers for the bank, but the mailing addresses are for personal banking purposes only. Click here to leave a comment about your customer service experience.Ĭhase bank is good about sharing contact information, but the bank is involved in so many different financial services that the list seems endless. There are Chase Banks all over the United States. ![]() Chase handles the finance and banking side of the business. Chase is a part of the JP Morgan Chase company, which accounts for more than $2 trillion in customer money and investments. ![]()
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